* For us to process your order, please fill in the checkout form in English only.

1. Processing takes 1-2 business days and shipping takes 2-5 business days for all in-stock items. All shipping costs are non-refundable.
2. Deliveries are made only from Monday to Friday.
3. Please Note: Due to the uncertain situation of COVID-19 and the inclement weather, the delivery of your package may be delayed. You’ll receive an email notification when your order ships.
4. Your tracking number and the express company name will be sent in e-mail immediately after we ship the order out.
5. If your package is not able to be delivered, it will automatically be returned to us. Email us at [email protected] to figure out your options for re-delivery!

 

Standard Shipping

processing time: 1-3 working days;

shipping time: 7-12 working days, excluding customs clearance.

*If the package is rejected, 10% of the refund amount will be deducted as the shipping fee.

*If the product is returned for non-quality problems, the return delivery fee will need to be paid by the customer.

Delivery times will vary depending on destination. Please kindly take into consideration that in some areas there is a limited range of delivery services available.

International shipments may be subject to customs duties, taxes, and shipping costs depending on the destination.

SHIPPING METHOD	SHIPPING TIME	COST
STANDARD SHIPPING	7-12 BUSINNESS DAYS	US $0

Total Delivery Time = Processing Time + Shipping Time

*All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.

*Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

Cancel Unpaid Orders

If your order is not paid for, you can easily cancel it yourself.

Cancel Paid Orders

If your order has been paid for, you need to contact us via [email protected]
as soon as possible. Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.

Tracking Your Order

You will receive an email with a tracking number once your order is shipped. And it takes 3-5 business days for the logistics tracking information to be updated on the system. If your order was placed 5 business days ago and there is still no information about your tracking number, please contact us.

Unclaimed Orders

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address.

Custom / Duty Fees / Remittance Fee

Customs fees and Sale tax are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay the delivery of some packages.

Separate Packages

In some instances, an order may be split into different packages for any of the following reasons:

*Certain items may be on backorder;

*Weight restrictions for regular shipping imposed by the post office.

Defective/Incorrect/Damaged Packages

Please contact us within 30 days of receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Missing Items

Please inspect your order upon reception and email [email protected]
immediately, if something is missing. So that we can evaluate the issue and make it right.

NOTE

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.